Ezra Bathini

Owned the solution architecture for digital applications and Customer Identity and Access Management (CIAM), ensuring robust, scalable, and secure service delivery.

Secured critical approvals by regularly presenting complex solution designs and reference architectures to Architecture Review Boards, ensuring strategic alignment.

Designed and validated advanced CIAM strategies leveraging OAuth 2.0, OpenID Connect, and SAML via proofs-of-concept, guiding critical technology decisions.

Oversaw seamless integration of the CIAM platform with CRM, marketing automation, and third-party applications using RESTful and event-driven APIs.

Mentored development teams through workshops and peer reviews, fostering technical excellence and supporting long-term skill development across projects.

Provided comprehensive technical ownership for self-service mobile and web applications, ensuring high performance and reliability for critical user functions.

Established robust coding standards and engineering practices, significantly improving code quality, maintainability, and team efficiency across projects.

Led planning and estimation for complex technical initiatives, ensuring accurate resource allocation and successful, on-time project delivery.

Mentored and guided development teams on software development best practices, including automated build/test and CI/CD, enhancing overall development workflows.

Designed and delivered GraphQL backend and REST microservices, enhancing system interoperability and supporting scalable application growth.

Played a pivotal role in the app refresh team, successfully rebuilding the My Vodafone App using React-Native, enhancing user experience and performance.

Designed and built various key components and user journeys for My Vodafone 4.0 and subsequent updates, directly contributing to improved app functionality.

Established coding and testing standards for the My Vodafone React Native App, improving code quality and maintainability for the development team.

Led the redesign of My Vodafone 5.0, introducing a new dashboard and UI restyling that significantly enhanced user engagement and visual appeal.

Set up the foundational framework for developers, accelerating the implementation of new designs and features for the My Vodafone application.

Supported and maintained mission-critical CRM Prepay applications, including Matrixx, Siebel, Surepay, and WBI, ensuring continuous operational availability.

Proactively monitored and tested application performance, identifying root causes of technical and functional issues to prevent system disruptions.

Developed and maintained custom scripts to increase system efficiency and significantly reduce manual intervention time across various tasks.

Liaised effectively with vendors and internal personnel, facilitating timely problem resolution and ensuring smooth system operations.

Contributed to the design of new products and pricing configurations, aligning technical capabilities with business requirements.

Developed diverse solutions for Siebel 7.5 Call Center applications using configuration, EIA, EIM, and PL/SQL, enhancing call center operations.

Designed and developed robust EAI processes (VBC, EBC, IO, Workflow, Business Services) to facilitate seamless data exchange and system integration.

Created complex Workflow processes and Business Services using eScript and Browser Script, automating key business functions.

Configured essential Siebel Call Center 7.5 modules, including Applets, Dashboard, Views, and Business Components, to optimize agent productivity and data management.